Refund policy

ViCris Haven Shop

Return, Refund & Product Issue Policy

Effective Date: November 1, 2026

At ViCris Haven Shop, operated by ViCris Haven LLC, we are committed to providing quality products and a positive shopping experience.

Because our apparel is made to order and our coffee is a consumable product, we generally do not accept returns or exchanges for changes of mind.

However, we stand behind our products and will assist customers who receive damaged, defective, or incorrect items.

1. ViCris Haven Wear — Made-to-Order Apparel

Our apparel products are produced specifically for each customer after an order is placed.

We do not accept returns or exchanges for:

Changes of mind or personal preferences.
Incorrect sizes selected by the customer.
Incorrect colors selected by the customer.
Fit or style preferences.
Ordering the wrong product or design.

Please review product descriptions, sizing charts, available colors, and order details before completing your purchase.

Exceptions: If an item arrives damaged, defective, misprinted, or differs from the size, color, or design actually ordered because of a production or fulfillment error, please contact us under Section 3.

2. ViCris Haven Brews — Coffee Products

For food safety, freshness, and product quality reasons, coffee products are not eligible for change-of-mind returns or exchanges, whether opened or unopened.

We do not accept returns or exchanges for:

Changes of mind after purchase.
Personal taste or flavor preferences.
Incorrect coffee varieties or grind types selected by the customer.
Ordering the wrong product or quantity.
Unwanted coffee products, regardless of whether the packaging has been opened.

Exceptions: If your coffee arrives damaged, defective, contaminated, or different from what you ordered due to a production, packaging, or fulfillment error, please contact us under Section 3.

3. Damaged, Defective, or Incorrect Orders — 30-Day Reporting Window

If you receive an item that is damaged, defective, misprinted, or incorrect, please contact us within 30 calendar days of delivery.

This reporting window applies to both ViCris Haven Wear and ViCris Haven Brews.

To report an issue, email vicrishavenllc@gmail.com and include:

Your order number.
A description of the problem.
Clear photographs of the affected item and packaging, where reasonably available.
Any additional information needed to investigate the issue.

We will review your claim and coordinate with our fulfillment partners when necessary.

For verified product defects, shipping damage, or fulfillment errors, we will provide an appropriate resolution, which may include:

A replacement at no additional cost.
A refund to the original payment method.
Another mutually agreed resolution.

Customers will not be charged additional product or shipping fees to correct verified errors.

Important: The 30-day period is a product-issue reporting window, not a general return or exchange period. It does not authorize change-of-mind returns.

4. Order Cancellations

Because our products may enter production or fulfillment shortly after purchase, order cancellations are not guaranteed.

Customers should contact us as soon as possible if they need to request a cancellation.

Once an order enters production or fulfillment, cancellation may no longer be possible.

5. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on the payment provider and financial institution.

We will notify customers when their refund has been processed.

6. Customer Rights

Nothing in this policy excludes, restricts, or overrides any consumer rights or remedies provided by applicable law.

Customers remain entitled to appropriate remedies for qualifying defective, damaged, misrepresented, or incorrectly fulfilled products, regardless of our general change-of-mind exclusions.

The 30-day reporting window does not limit any rights that cannot lawfully be restricted.